An Analysis of the IT Service Management Standards (5983 words, 12 pages)
1 Introduction to BS15000 IT service management standards. BS15000 service management standards define the best practices for any organisation in implementing, delivering and managing IT services. Based on ITIL (IT Infrastructure Library) BS15000 provide series of defined processes within IT services. BS15000 is according to www.bs15000.org.uk, the world's first standard ...
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