The Buzzwords of Management in the 1990’s (1273 words, 5 pages)
Total Quality Management, customer satisfaction index, zero defects, client service - all arebuzzwords of management in the 1990s. Yet what is all this about anyway? After all, lawyers andlaw firms successfully made it through the '80s without all the commotion about quality and service.Why all the fuss now? Is this ...
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