An Introduction to the Analysis of the Telephone Etiquette (1756 words, 5 pages)
Table of Contents Telephone Etiquette ....................3 Greetings and Your Voice ....................3 Techniques to Perfect ....................4 Professional Voice ....................4 Listening ....................4-5 Telephone Habits to Avoid.................... 5 Answering Incoming Calls ....................5-6 Saying Goodbye ....................6 Putting a Customer on Hold ....................6 Placing Outgoing Calls ....................6 Leaving a Message ....................6-7 Follow-up Calls ....................7 Dealing ...
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