The Steps to Take in Dealing with a Difficult Person (1143 words, 5 pages)
(0) IntroductionEach of us has to face tough negotiation with an irritable spouse, an ornery boss, a rigid salesperson, or a tricky customer. Under stress, even kind, reasonable people turn into angry, intractable opponents.In order to reach a mutually satisfactory agreement in an efficient and amicable fashion, this book introduces ...
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