A Look at Total Quality Management in Construction (2734 words, 14 pages)
Total Quality Management In ConstructionThe major new element in world market competition is quality. Duringthe 1970's and 1980's, the Japanese and their U.S. companies demonstrated thathigh quality is achievable at lower costs and greater customer satisfaction. Itwas the result of using the management principles of total quality management(TQM). More and ...
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